The questioning tone always confused me, but I was a strong helpdesk employee and I'd push on. I would say, "CIS Helpdesk, this is Morgan speaking, how may I help you?"
Inevitably he would say, "Oh... I have a problem, but I need Raymond to help me." I would try to get him to tell me what was going on, because I was actually fairly compentent at the job. He never relented, and I went to get Raymond.
One day he called as usual, sounding like he had just climbed a small mountain and forgot to bring water. Today Raymond was out, so I said I could try to help him. I think I told him something like, "try printing a second time" or somesuch. This revelation astounded him. From then on, Hel always asked for me. This was a disaster.
A month or so later, Hel called at his usual time. He sounded more out of breath and more agitated than usual. He said, "HELLO? *gasp* This is HELVIN MENRICKSON *gasp* ON the FOURTH FLOOR OF SPRAGUE? ... MY PHONE ISN'T *gasp* WORKING!"
At hearing this I stopped and contemplated my existence. Why are people on Earth, what reason is there for life itself, where did I come from, where will I go?
I had to say something because it felt rather rude to sit silently. I said, "Um... ok. So.... .... ...... how are you calling me?"
Helvin paused, just like I did, maybe thinking about why he was here on Earth, and then said, "Oh," and then paused for a bit. "I'm uh... I'm uh calling from another phone in *gasp* the office." This made sense to me. I nodded and answered as appropriate, "I'm sorry Hel, as it turns out CIS doesn't work with the phones. You need to call CUC at x00000." Hel grunted and said, "But how will I call them if my *gasp* phone isn't working?" I thought we had been over this before, so I said, "How are you talking to me?" Hel, pausing again, says, "Oh," again. I asked him if he wanted the number to CUC. He said he already had the number and hung up. I then played minesweeper for an hour.